FAQ

What currency do I see on the site?

All prices are in USD.

 

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

 

Do you have warranty for your products?

Warranty terms will state on our product description. If the listing does not contain any warranty information then we do not offer any warranty for that particular product

What conditions does the warranty not cover?

The warranty is not available for product damage caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear n tear, damage to accessories or when product has been modified, repaired other than by us

 

Can I transfer the warranty to my friends?

Warranty is not transferable. Any warranty claims must come directly from the original buyer.

 

Does warranty cover replacement?

The warranty applies only to the original product and is not extended for replacements.

 

How can I provide proof of defect of the products?

Please send email to Patioglamping@gmail.com with a detailed description and digital picture of defective product as a proof of damage. Your email and pictures will help us to claim from the manufacturer.