Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.
All purchases may be returned for any reason within 30 days of the date of purchase according to the date on your invoice/order confirmation. There are no additional costs or fees associated with a return, including restocking fees or processing fees, however, some cases (as discussed below) may be at the customer’s shipping expense.
Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment. All instances of returns from damaged or defective products are shipped back to Aosom at Aosom’s expense. All other returns are shipped back to Aosom at the customer’s expense. In cases where you choose to provide the shipping, a tracking number must be provided to Aosom and confirmed delivered to our warehouse to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to Aosom. Please allow 2–5 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return. Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us immediately to submit a claim for a return. Aosom may require pictures or videos of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3–5 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.